Speaking to Lane Business systems they would like the web UI to incorporate a PDF function rather than having to use a word document that can then .become a PDF.
Having spoken to PLJ and SR they feel that this could be done via a PDF button on the document page ("Open as pdf").
This could be done however I am keen to further understand the requirement. Why are they PDFing the files if not to send them? Are they just not aware of the add attachments window?
Might be they want this https://prospect365-ideas.ideas.aha.io/ideas/SPA-I-632