Working on the service desk we often set recalls on our case for other teams like QA who have their own fault logging system. In our ISO Procedures we have a set number of days to check back in on the case, for the QA team this would be 30 days, to give them time to investigate the issue. After 30 days the case would appear back in our to-do-list. This was easy to do with the "set days ahead". At the moment we have to work out what the date would be in 30 days and then pick it. I suspect we are just guessing, but don't tell the ISO Man :-)
Working on the service desk we often set recalls on our case for other teams like QA who have their own fault logging system. In our ISO Procedures we have a set number of days to check back in on the case, for the QA team this would be 30 days, to give them time to investigate the issue. After 30 days the case would appear back in our to-do-list. This was easy to do with the "set days ahead". At the moment we have to work out what the date would be in 30 days and then pick it. I suspect we are just guessing, but don't tell the ISO Man :-)