Product Suggestions
when allocating a recently created problem to a individual, it would be good to include their line manager in the notification so they can be aware of the task that has been assigned and the urgency that it needs to be dealt with.
We obviously don't have this feature at the moment, but if it was really important to you, then this could be implemented via Zapier. https://docs.prospect365.com/en/articles/6413542-zapier-integration-preview