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Created by Guest
Created on Mar 21, 2023

Special Prices for product categories for specific customers

Hi there,

I think it's essential to be able to create special prices for certain customers on Prospect - not applied to all products, just some categories of products - which is something Prospect doesn't allow at the moment.

Right now, not having this feature means that, for a specific B2B customer that has a discount on only certain product categories, we have to manually add the special prices to their orders for all the stores related to this customer every time, which takes an enormous amount of time/admin work.

We then tried to create a different price list that would only apply to these customers to go round this problem but, unfortunately, it also seems this isn't possible either due to issues with Prospect not integrating well with Xero accounting system.

I think both these issues should be looked into very soon, as well as fixing poor integration with Xero overall, as the whole point of using a CRM is making admin work easier and integrating smoothly with the most used accounting systems.

We've also experienced problems with Euros pricing not integrating well with Xero, meaning many times we have to edit invoices on Xero once orders have been created on Prospect, as the system keeps adding vat even when we've changed the customers settings to no vat both on Prospect and on Xero.


Many thanks in advance for any improvements relating to these issues.

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