We accidentally cancelled an order in CRM v365 that had already been confirmed into our accounting sytem (Opera II). Prior to cancelling, the status was 'Confirmed Order' along with the Opera ADOC reference.
When we reinstated the order in the CRM, it was automatically sent into Opera for a second time. Consequentially this became a duplicate invoice and had to be credited.
In v6 CRM, the system recognised that the order had already been been confirmed into the accounting system, which makes sense as i can't think of a scenario whereby you would want to send the same order through twice.
Could this be implemented in the CRM?