Product Suggestions
I have a team of people who support me with solving issues - I would prefer if we could work on CRM support tickets together and also so they can see previous questions and solutions. The Access ticketing portal allows this and you can choose who you want to collaborate with per ticket. So a standard user can raise a ticket and loop relevant company technical contacts in to help progress the issue.
also would be great to have a pre-defined email address cc'd on all communication so admins are aware of any tickets raised by thier company