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Created by Guest
Created on Jan 10, 2019

Default recalluser only if not set and recall is required

Our inhouse system on 702034 now defaults the recall popup user to the user who clicks the button. This is great unless the record is already recalled, and you lose who it was recalled to.

It is also unnecessary for records that don't require a recall, many times I have changed status of a ticket just to have the recall box recall it to me, then have to reopen it to clear the recall.

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