Enable replying to recall emails and posting the reply into the notepad of the record that the recall was set for, as currently that is an unmonitored inbox that does nothing with any replies to recall emails.
The Share function in CRM sends the email from the user sharing it, with a reply-to of that user. The task/recall functionality does not work the same way. This should be updated to be more consistent.
When replying to a Recall by EMAIL, the reply address is recalls@prospect365.com so goes nowhere. However if you reply to a Notification by email, the reply address is that users proper email address so works. I would say this is a bug not an idea.
The Share function in CRM sends the email from the user sharing it, with a reply-to of that user. The task/recall functionality does not work the same way. This should be updated to be more consistent.
When replying to a Recall by EMAIL, the reply address is recalls@prospect365.com so goes nowhere. However if you reply to a Notification by email, the reply address is that users proper email address so works. I would say this is a bug not an idea.
ideally it would notificy the sender of the email which was replied to also