we have a great feature to change the company type on first order, or on customer lapsing - shown here:
https://www.loom.com/share/21b70a44ab654b24b48e949cb754858d
But, in wholesale and distribution, there's a big difference between a B2B customer that has bought once or twice and one that is a regular customer. When the customer is a "new customer" (having only bought once or twice) you really need to work at turning them into a regular, repeat buyer - often referred to as transitioning them from a transactional customer to a relationship customer, moving them from having had one or two transactions, to being a regular customer that thinks of you as a reliable, regular supplier that they have a business relationship with.
So, many users of our system would benefit from being able to differentiate between not just prospects and customers but between prospects, new customers (transactional customers), and regular customers (relational customers)
I think this may well be handled in our new plans for RFM analysis and categorisation from that analysis. It might still be useful to be able to do this but i think most of the requirement will be handled already.