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Categories CRM App
Created by Guest
Created on Oct 15, 2019

Re-position further down 'Ensure they've Opted In' on Campaign Activity Filter Option

I noticed this immediately when this change went live as I use this area of the CRM fairly often, and a couple of customers have noticed this/experienced the below issue with this. 

 

Since the option 'Ensure they're opted in' has been added to the very top of the list of filters on Campaign Activities, people have assumed they should toggle it on, but don't actually make use of this flag at Contact level - therefore, when they add Contacts from a Report to the Campaign Activity where this toggle is turned on, no contacts appear in the Target Contacts section. 

 

Given that this is not currently mapped to CommuniGator's opt in tool, can you please consider moving this toggle further down the list to avoid further confusion and support tickets on this. 

 

We should consider mapping this to CommuniGator to make this feature easier to use/explain and give it more purpose: https://prospect365-ideas.ideas.aha.io/ideas/SPA-I-202

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