Product Suggestions
This is particularly frustrating when individuals log tickets which go straight into a pool.
If no notes are added when the ticket is created, there is no way of seeing who created the ticket, as it does not appear in the activity, nor does it appear on the record anywhere.
I have moved this to the ideas portal as a future suggestion. We are planning to implement full change tracking on specific record types however that is currently waiting on a future sprint to implement.
