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Created by Guest
Created on Jun 21, 2023

Hard deleting a product in DEAR does not update the product to be obsolete in your workspace

If you hard delete a product in dear on the next product sync this product will not be presented to us to update. This means that the product will remain showing in your workspace, where you have no way to delete it. This is causing confusion for our customer as they often think that the sync is broken, and they do not have a way to manually mark these products as deleted in their workspace. Perhaps we could offer an option on a product record to and in bulk update to check a product's integrity, we could then query the DEAR API and if this returns no results for the account ID present the customer with an option to delete the product's record/s that we were not able to find in the DEAR API.

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